If you encounter issues while using TransGull simultaneous interpretation in Zoom, Google Meet, Webex, or other meeting platforms, please check the following steps:
1. Confirm that the virtual audio device is installed
VB-CABLE is installed (Windows) / TransGull Audio is installed (Mac)
Your computer has been restarted after installation
2. Check the microphone in your meeting app
In the meeting, switch the microphone to VB-CABLE (Windows) or TransGull Audio (Mac)
3. Check TransGull translation settings
Go to Settings → Translation Playback Settings
Enable the target language you want to play
📩 Still having issues?
Please email us at [email protected] and include the following information so we can quickly identify the problem:
A detailed description of the issue
The steps you took before the issue occurred
Relevant screenshots or screen recordings
Your device type and system version (e.g. macOS 14 / Windows 11)
We’ll get back to you as soon as possible to help resolve the issue.
You’re also welcome to share any ideas or suggestions—your feedback helps us make TransGull even better.
Thank you for your support!